Effective Date: [July 2024]

1. Introduction Welcome to VetriNurse CPD (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This privacy policy outlines how we collect, use, and safeguard your information when you visit our website vetrinursecpd.com and use our services.

2. Information We Collect We may collect the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Payment Information: Billing address and payment card details (processed securely by third-party payment processors).
• Account Information: Username, password, and course history.
• Technical Data: IP address, browser type, operating system, and website usage data (via cookies and similar technologies).
• Communications: Details of any correspondence you have with us.

3. How We Use Your Information We use your data for the following purposes:

• To process registrations, payments, and deliver CPD courses.
• To communicate updates about your account, courses, or new offerings.
• To improve our website, products, and services through analytics.
• To comply with legal obligations and resolve disputes.
• For marketing purposes, where you have given explicit consent.

4. Legal Basis for Processing We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific purposes (e.g., marketing communications).
• Contract: To fulfill our obligations under a contract (e.g., course registration).
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To improve our services and ensure the security of our platform.

5. Data Sharing and Disclosure We may share your information with:

• Service Providers: Third-party vendors that assist with payments, hosting, analytics, or email communications.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We will never sell your data to third parties.

6. Data Retention We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer needed, your data will be securely deleted.

7. Your Rights Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal or contractual restrictions).
• Restriction: Limit the processing of your data in certain circumstances.
• Portability: Receive your data in a portable format.
• Objection: Object to data processing for marketing or other purposes.
• Withdraw Consent: Where consent is the basis for processing, you may withdraw it at any time.

To exercise these rights, contact us at enquiries@vetrinursecpd.com.

8. Cookies and Tracking Our website uses cookies to enhance your experience and analyze usage. For more information, see our Cookie Policy.

9. Data Security We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Updates to This Policy We may update this privacy policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email.

12. Contact Us If you have any questions or concerns about this policy or how your data is handled, please contact us at:

VetriNurse CPD
Email: enquiries@vetrinursecpd.com

By using our website and services, you acknowledge that you have read and understood this privacy policy.